Steps 4 Success LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Physical address
- Payment info for purchases/quotes
- Opt-in records and timestamps
Non-Personal Information
- IP address
- Browser type
- Device information
- Website usage analytics
- Cookies & tracking tags
Customer Communications
- Inquiry & service request logs
- Appointment details & preferences
- Service history
- Direct client feedback
2. How We Use Your Information
- Providing and improving our website and consulting services
- Processing transactions and payments
- Communicating with you about your inquiries, appointments, and workshops
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records and comply with the Telephone Consumer Protection Act (TCPA).
Opt-Out Instructions: Reply STOP at any time to cancel. You will receive a final confirmation message.
Help & Support: Reply HELP for assistance or email Rita@steps4success.org.
Rates & Carriers: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information only with contracted service providers assisting in operations (e.g., payment processing, appointment scheduling) and legal compliance when required by law.
All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Security
We implement and maintain reasonable security measures to protect your personal information, including encryption in transit and at rest, secure access controls, and regular assessments. While no electronic transmission is 100% secure, we strive to use commercially acceptable means to protect your personal information.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to analyze site traffic, remember preferences, and improve user experience. You can control cookies through browser settings.
7. Your Rights & Choices
You have the right to access, update, or delete your personal information, opt out of marketing emails via "Unsubscribe", opt out of SMS messages by replying STOP, and withdraw consent at any time.
8. Contact Us
If you have questions about this Privacy Policy or how your information is handled: